Dear Ms. Barton,

I would like to provide you with some feedback on the quality of care which I have been receiving from Kayleigh Marsolini following my recent shoulder surgery. In short, the care and service has been outstanding. Kayleigh's personal attention to detail and innate ability to encourage me to perform my daily tasks has been the reason why my success, strength, and range of motion have recovered so quickly.

Kayleigh's focus on my well being has been the main reason my progress has been so successful. Please pass on that she has done a great job and continues to provide outstanding care.

Many thanks.

Good Day. I can't tell you how wonderful it was to show up for an MRI appointment this week and meet Kevin Rainey, the MRI Technologist, and Maribel Cardenas, the receptionist. Kevin, wearing a Kansas City Chiefs sweater, scarf and cap, stood before KC balloons and a helmet. Maribel was at the computer. Both were smiling as they welcomed me to their world. The very first person you meet in any organization - be it a CEO or janitor - sets the tone for how one feels about that organization. We are all in the customer service business. Kevin and Maribel represent the best of California Orthopedics. And one other thing - don't take down the paintings by Kevin's friend (Chris "Mempinman" Mempin) that hang on the wall. It's a great art gallery. Thanks for employing people like Kevin and Maribel, as well as Francesca in PT and Dr. Jeffrey Schultz.

I had a shoulder and bicep surgery in October with Dr. Tradonsky. My surgery was work related and therefore my care was handled under work comp. Going into the surgery I was confident it would go well. I was, however, concerned about the PT due to less than stellar performances in the past with other surgeries and subsequent PT under similar circumstances. My last PT experience was sub par at best and the thought of managing appointments with a therapist(s) who went through the motions and who didn't understand/care about my need and desire to get strong and healthy was a big concern this time around. To say I was worrying for nothing is an understatement.

I was seen by Kayleigh and what a rock-star. She was professional yet personable and perhaps because she is an athlete she understood my injury and my drive to get strong at a reasonable rate. Kayleigh listened when things didn't feel right but didn't back off, just chose something more manageable. I had a few cranky days and she kept it light and easy without judgement, again professional, efficient yet personal. Kayleigh clearly recognized that my frustrations were a part of the process and kept it all in perspective. I can't sing her praises high enough and although I have shared my gratitude and appreciation with her personally, I thought I'd share with you as well.

Additionally, I should note while I was receiving TX I paid attention to the entire staff (therapists and interns) and how they interacted with one another - it was refreshing. The staff genuinely seem to like and respect one another and they all create a great environment... So thank you for that.

Oddly enough, scheduling and interacting with the front staff was never easy or friendly BUT I can assure you once I walked into a session, I felt great leaving. You guys are doing it right.

Thank you- I have already referred others to your practice.

The experience I had at California Orthopedic Institute couldn't have been better. The first orthopedic Dr. I was referred to did not inspire confidence so I asked for another referral and was sent to this clinic. My appt. was made with Dr. Cutuk, he explained my problem and showed me on the MRI and with knee model what had happened in my knee and immediately I felt at ease and trusted his diagnosis and treatment. I had surgery last week in the surgery center and the experience was caring and efficient. Dr. Cutuk put me at ease with his relaxed confidence and so far my post op as been almost pain free and hardly used the crutches. I look forward to the physical therapy and getting back to my active lifestyle. I would highly recommend Dr. Cutuk and this center to anyone who needs orthopedic treatment and/or surgery.

Wow what a great staff and doctor, all the way from the front desk check in to the xray technician! After a cycling accident on July 4th, I woke up in the hospital with a broken collarbone. Although an orthopaedic doctor checked in on me the next day, I had my primary care physician refer me to Dr. Schultz. I had seen Dr. Schultz a few years before and after a referral to PT, my shoulder was back to normal, so I knew he was an exceptional surgeon and doctor. My clavicle frature surgery was on July 25th and from the pre-op visits to the post op follow up visits, the entire experience has been positive and professional. My surgery was very successful and I am back to cycling and paddle boarding activities after 9 weeks post op. I was very anxious about having surgery and the staff and doctors made it a very calming experience. I highly recommend Dr. Schultz and the entire staff at California Orthopaedic Institute. Thank you Dr. Schultz for going above and beyond in answering all my questions and reassuring me through the entire process.

There are no words to accurately express my deep appreciation for Dr. Quinn and Jackie! They are a dynamic healing team for me. They are both caring and totally efficient. Dr. Quinn is not only an indescribable doctor. He is compassionate and understanding in every way. He never gave up on me even though my foot injury has been difficult for me, persisting over 2 yrs now. He looked reassuringly at me and gave me hope & patience for the future. Yesterday I experienced 3 hours of a normal painless right foot-this was huge for me; in fact magnificent!!!! In essence they are blessings from Jehovah God. Dr. Quinn & Jackie are the best on earth and they will have my unmatched heartfelt gratitude for the rest of my life!

I was deeply impressed with the professionalism of this organization. Dr. Schultz was amazing as well as all of the staff I came into contact. I highly recommend them

I finished three months of physical therapy at the end of March and meant to write a note right away and the time just got away from me. It has a habit of doing that! Regardless of a month having gone by, I'd still like to thank everyone for their great care and work, especially Eden, Shane, and all the young people who work so hard and who were so encouraging and helpful. The three months at California Orthopedic Physical Therapy made a huge difference in my life and I can't thank all of you enough! I feel like a new person and I'm very grateful for the hard work and dedication that is shown to all.

To whom it may concern,

I just recently finished several weeks of PT at your center affiliated with California Orthopaedic and wanted to let you know I think they are doing a great job.

For most of my time I worked with Francesca and the support team. They were professional and knowledgeable in how they orchestrated the sessions and what they were recommending for me.

It was a great experience and I would highly recommend this location for anyone needing PT after surgery or accident. Thanks. Happy to be active and pain free again.

Good morning, Joan. After knee surgery at the Institute, I spent eight weeks there undergoing physical therapy. I can't say enough about the professionalism and care that Francesca showed. She has a clear understanding of what it takes to rehabilitate someone and get them back as quickly as possible to normal activity. She was patient, effective and understanding. While I spent the most time with Francesca, I would also acknowledge her assistants who guided me through the exercises for every session. A million thanks to all of them. MK

Joan,

I wanted to take a moment to send you an e-mail to let you know how happy I am with the care and treatment I received while in physical therapy at the clinic there.

In May I had a total replacement of my left knee, and in August I had total replacement of my right knee. I was in physical therapy there from May 24th - Dec 24th.

My experience was so good, and the care I received so professional, that I believe I owe much of my successful outcome to therapists like Francesca and Kristy, and also to Shane.

Everyone provided me with great care, a wonderfully positive attitude, and all showed a real passion for their work. I feel very fortunate that I was placed in their capable hands.

I also extend my thanks to all the support staff, both in the front office and the PT assistants who really made the time there pleasant.

You have a great crew in the physical therapy practice, and it shows. Please accept my sincere gratitude.

Best regards,

Good morning Ms. Joan,

My name is Ivonne, and I am a patient of Dr. Tontz & Kayleigh. I see Kayleigh about twice a week now for over a month, and I must truly let you know that Kayleigh has been such an important instrument to my recovery. She's highly perceptive to my needs and very sharp on evaluating my condition. Literally each appointment is usually right on the money in diagnosing my disabilities & related pain due to my back injury.

I have verbalized this to the Doctor, and now find that you to should know this about your very heart warming & excellent caring employee.

I have a great admiration for her care, as well as the team that surrounds me with assistance. I highly brag & would recommend this team, especially Kayleigh, in a heart beat.

Thank you for pulling together such an awesome caring team & my special thanks to Kayleigh!

Have a great day!

Ivonne

I recently had my knee replaced by Dr. Schultz and was referred to California Orthapedic for PT. I had the pleasure of working with Kayleigh Marsolini who really gave me a warm welcome and made me feel I was in the right hands. Her gentle and caring nature made me feel safe and secure. During my entire time working with her I found her to be very professional and knowledgeable on techniques & excersises that Best suited my recovery process. She has been a pleasure to work with and I look forward to working with her when I have my left knee replaced in about 6 months.

I have been attending physical therapy with Kayleigh for a Workmen's Comp. case for lower back. Since day one I felt really comfortable with her. She was very warm welcoming and above all genuine. Believe me I can spot the difference I've worked all of my life in customer service so I have no problem letting someone know if their performance is under par. We found things in common so every visit we talk and laugh as if we were old friends and even though my injury was pretty severe I have seen some improvement. I still have a long road ahead but I feel extremely confident that she will do everything in her ability to provide the best and most efficient care that I need. She is definitely a great asset to your establishment.

Ms. McComb,

I have been receiving physical therapy treatments since April of last year until the first week of January of this year. (46 sessions)

I had surgery performed on my right shoulder by Dr. Adsit on last March. The The purpose of this email is to inform you about how elated I am with the treatment sessions I have been receiving, & the professionalism of therapist & staff.

I started with Kristine...tough but very caring about her patients. Next was Shane...very knowledgeable. Gets to know his patients interest & physical needs. A pleasure to work with. Eden (luv her) was such a joy to work with. Very pleasant, professional,and explains everything well.

She takes a personal interest in her patients & holds down interesting conversations (a plus, especially during moments of discomfort).

I would also like to mention the young people: Karen, Justina, & Ritchie. They really enjoy what they do & are always busy. Great personalities with a lot of potential, and professionalism. Francesca..good at all she does as well. I am about 98 percent of pre-op condition now, back at work and doing home therapy. I can't thank everyone ENOUGH for all their help,care, and professionalism .Plus, this facility feels more like family than therapy. I am back at work now with no restrictions. Big thanks as well to the Front Office staff... Patricia, Reyna, & Jennifer. You have a terrific & awesome group of people working under you. Thanks to everyone for all THEIR service!! Sincerely, Skip P.